Terms and Conditions
Martí Pérez Ibañez, holder of Tax ID No. 38.815.070-V, with registered office at C/ Dr. Samsó, 44, 08310 Argentona (Barcelona), Spain, as owner of choferprivadobarcelona.es (hereinafter, “CPB”), carries out his business activity on a self-employed basis, providing driver services for land vehicles and acting as an intermediary for such services, both for the private and public sectors, all of which are prepaid services. CPB hereby sets out the policies for the use of its services, which must be read by each and every client and visitor.
Please read these sales, substitution, cancellation and refund policies carefully before using this service:
By using the CPB website, you agree to these policies. If you do not accept these terms and conditions, please do not use the CPB website.
CPB reserves the right, at its sole discretion, to change, modify, add or remove parts of these terms and conditions at any time. Users should periodically review whether these terms have changed. Continued use of the CPB website after changes have been made shall imply acceptance of those changes.
DELIVERY OR SERVICES POLICY
For the purposes of this document, private sector shall be understood as the group of individuals or organizations whose ownership does not correspond to the State. Given that there are different meanings of the concept, the private sector shall be considered to include all economic agents that do not belong to the public sector. Therefore, the public sector and the private sector are opposite concepts.
Public service shall be understood as that activity carried out by public administrations that encompasses all organizations, activities, and functions whose purpose is to provide goods and services for the benefit of citizens, through administrative bodies responsible for regularly and continuously meeting collective needs.
CPB, as a provider, is dedicated to arranging the following services:
transfers, tours, visits to wine producers, wine tastings, museum visits, gastronomic and restaurant experiences, hiring of guides and hiring of vehicles with a VTC license (Vehicle with Driver – “luxury taxi”), and does not, under any circumstances, have agreements with VT vehicles (Transport Vehicle – “taxi”).
All services contracted and paid for through CPB are intangible products or services; therefore, the user will not receive any physical goods.
The user will receive information and confirmation of the product/service contracted, as well as the necessary details for carrying out the activity or event, via WhatsApp or email.
SALES POLICY
Process:
The user must complete the required fields in order to provide the necessary information so that, through the CPB website, the selected service can be managed. Once payment has been made, the user will receive confirmation of the request via WhatsApp or email from CPB.
CPB establishes that all its offers shall be fulfilled once the form available on the websites has been completed or the data has been provided via WhatsApp, as such data is necessary for the correct provision of the services.
CPB stipulates that all its services are prepaid, except for the driver-only rental service, for which a deposit or the full quoted amount will be requested. This service may be invoiced and/or paid at the end of its provision, once the form has been completed or by prior agreement between the parties via electronic means (email or WhatsApp).
CPB offers, to those who request it, a private messenger service, an exclusive door-to-door service.
The user will not be formally registered for the event until the corresponding payment has been made.
Payments may be made through our virtual POS using debit or credit cards, or by bank transfer to the account indicated for this purpose.
CPB AND ITS RATES
All established rates are calculated proportionally and take into account the time spent, costs, and distance to be covered from departure from the place of origin (garage/premises) until return to the same.
The driver-only service (disposición) includes two concepts under the same rate:
a) Travel or waiting time (DSP/ESP): starts from departure from the home/garage.
b) Driver (CHF): when the driver takes charge of the vehicle at the start of the route, with a rate of €25/hour for this concept.
When invoicing the hours of “disposición”, they may be broken down into 30-minute periods, reducing the rate to 50%. Once 10 minutes of the half-hour segment have been exceeded, the entire 30-minute period will be charged.
The driver-only service must be contracted for a minimum of 4 consecutive hours. If 8 hours or more are contracted, the driver’s meal allowance must be included for an amount not exceeding €20. The 8-hour period may be divided into 4-hour blocks, but never shorter periods. Any number of contracted hours must always be consecutive. In the event that the driver has to stay overnight away from his private residence (hotel or other accommodation), such costs shall be borne by the contracting party.
If an estimate is requested and accepted, a deposit of between 100% and 110% of the quoted amount must be made as a prepaid amount, as a provision for possible additional expenses that may arise during the service and are not included in the initial quotation. Once the service has been completed, any remaining amount from the deposit will be refunded, if applicable.
CPB PRIVATE DOOR-TO-DOOR MESSENGER SERVICE
The private messenger (parcel) service has the following rate:
The travel hour (DSP) will be charged at €25/hour, plus the kilometers travelled from departure from the garage/premises until the return, at a rate of €0.65 per kilometer.
PAYMENT / PREPAYMENT METHODS
CPB offers the following payment methods:
- Bank transfer
- PAYCOMET payment platform of Banco Sabadell
- Bizum: 722 722 252
SUBSTITUTION POLICY
If the person registered cannot participate in the event, they may be replaced by another person or the service may be exchanged for another activity offered on the website, or otherwise agreed in advance via WhatsApp or email. The service may be enjoyed by the person who presents the appropriate documentation proving the contracted activity and that the corresponding prepayment has been made.
CANCELLATION AND/OR MODIFICATION POLICY
CPB reserves the right to postpone or cancel an event if there are not enough registered participants or when, depending on the activity contracted, it involves outdoor activities and adverse weather conditions occur.
If, due to force majeure, the user is unable to attend, the reservation will be maintained for 6 months. After this period, and without prior notice from the user, the reservation will be cancelled. Once this period has elapsed, there will be no possibility of refunds of any payments received for registrations, nor any other form of compensation.
Cancellation and/or modification by the user, unrelated to CPB
The user may modify, cancel, or suppress the service whenever they deem appropriate, by communicating this via WhatsApp or email.
Once payment has been made and received by CPB, whether by bank transfer, Bizum or via the payment platform associated with CPB, no refund will be made.
The amount received will not be returned to the user under any circumstances. In such cases, it will remain on deposit with CPB and the reservation will be maintained for 6 months. After 6 months, it is recommended to renew the reservation for a further 3 months. If no notification is received, for whatever reason, the reservation will be definitively cancelled.
The user is entitled to read and be aware of the substitution policy at all times.
SERVICE POLICY
(Delays, cancellations and/or modifications in transfer services)
Flight arrivals
- Flight delays of up to 3 hours will be assumed by CPB.
- Flight delays of 3 hours and 1 minute or more, with prior notice (via WhatsApp, email, or phone call) to the office manager or the passenger’s representative, will result in cancellation of the service.
- Passenger delay once the flight has landed: after 1 hour of waiting, and with prior notice (via WhatsApp, email, or phone call) to the office manager or the passenger’s representative, 1 extra hour will be charged (transfer price).
- Flight delays of more than 3 hours without prior notice will lead to the billing of 2 transfers.
Flight departures
The client will be waited for at the designated address for 15 minutes as a courtesy. Once this time has been exceeded, 1 extra hour will be charged.
Up to 24 hours prior to the service, any cancellation or modification will not incur any cost. Any request for cancellation or modification of data (date, time, vehicle type, change of destination) made within the 24 hours prior to the service will entail payment of the full amount or of a new service (for services within Barcelona). For services outside Barcelona, a surcharge of 25% will be applied to the initial amount of the service.
REFUND POLICY
Requests for refunds (exclusively for transfer services) must be communicated in writing, by sending an email to info@justtransfersbcn.com, attaching the necessary documentation proving the use of another transfer service. Refund requests submitted by any other means will not be accepted.
The WhatsApp message or email must include all reservation details, including: name of the activity or service, full name of the passenger or interested party, date, contact details, and reason for the refund request.
The user shall be entitled to a 100% refund of the registration fee in the following cases:
- Cancellation of the service or activity by CPB.
- Modification of the dates of the service or activity by CPB.
- Failure of the collaborator (driver, assistant, guide, etc.) associated with the services provided by CPB to appear.
Refund fees and conditions
- For refund requests received in writing 3 calendar days prior to the start of the event, 100% of the registration fee paid will be refunded, as administrative and management expenses.
- Refund requests received in writing on the same day of the start of the event or later will not entitle the user to any refund.
Once CPB has accepted the refund request, it will inform the person who submitted it by email and will proceed to reimburse the amount by bank transfer in their name within 30 calendar days following acceptance of the refund request.
